Legal
Refund Policy
When you can get your money back, and how to ask.
Last updated: 9 August 2026
30-day money-back guarantee. If you are not happy with Modern DFFS for any reason, ask within 30 days of your purchase and you get your money back. You do not need to give a reason, and there are no exceptions. There is also a free 30-day trial →
1. Our refund policy
You can request a full refund within 30 days of your purchase, for any reason. We will not ask you to justify it, and no conditions apply — it makes no difference whether the license has been activated, whether the software worked correctly, or whether you simply changed your mind. This applies to every purchase, including maintenance renewals and add-ons.
You are welcome to contact us first if something is not working — most problems turn out to be configuration or environment issues we can fix quickly, and if you would rather have working software than your money back we would like the chance to fix it. That is an offer, not a condition. If you want the refund, you get the refund.
If more than 30 days have passed, get in touch anyway and tell us what happened. We are not promising anything in advance, but we would rather hear from you than not.
2. Who processes refunds
Paddle.com Market Ltd is the Merchant of Record for every card purchase, so those refunds are issued by Paddle. You can ask us or Paddle — either route reaches the same place, and money is returned to the original payment method. An order paid by bank transfer is refunded directly by us, on identical terms.
If you are buying as a consumer in the EU, EEA, UK or Norway you also have a statutory 14-day right of withdrawal on digital purchases. That right sits alongside the 30-day policy above and takes nothing away from it.
3. How to request a refund
Email support@spjsworks.com or use our support page, and include your order reference (on your receipt) or the email address used at checkout. Telling us why is optional and never affects the outcome.
We aim to respond within one business day. The money is returned to your original payment method — typically within 5–10 business days, depending on your bank or card issuer.
4. What happens to your license
When a refund is issued, the associated license is withdrawn and the software stops being licensed for use. No list data is affected. Modern DFFS is entirely client-side and stores nothing of its own in your lists beyond its configuration, so your items, columns, views and history remain untouched. See Turning DFFS off & uninstalling for how to remove it cleanly.
5. Questions
Ask us anything before you buy — get in touch. We would rather answer a question up front than have you find out afterwards.